Orders are typically processed within 1-3 business days. Orders placed over the weekend or on public holidays will be processed the next business day.

Once your order is shipped, you’ll receive a tracking number via email, so you can follow your package every step of the way.

Shipping costs are calculated at checkout based on the destination, size, and weight of your order. We offer standard and express shipping options for both domestic and international orders.

Free standard shipping is available on orders over $200 AUD within Australia.

We offer reliable domestic shipping within Australia. Depending on your location, you can expect your order to arrive within 3-7 business days. For more urgent deliveries, we also offer express shipping, which usually takes 1-3 business days.

We ship internationally to a variety of countries. Delivery times for international orders vary based on your location, and generally take between 7-21 business days, depending on the destination and shipping method chosen.

Please note that international customers are responsible for any customs duties, taxes, or fees that may apply in their country. We recommend checking with your local customs office for more information.

Once your order is dispatched, we’ll send you a tracking number so you can keep an eye on your delivery. You can track your package directly on the carrier’s website.

If you have any questions or need assistance with tracking, please don’t hesitate to reach out to us at jakeburge@biikthelabel.com.

Please double-check your shipping address at checkout to ensure it’s correct. We cannot be responsible for delays or missing packages due to incorrect or incomplete addresses. If you need to update your shipping address after placing an order, please contact us as soon as possible, and we’ll do our best to accommodate any changes before your order is shipped.

BIIK is not responsible for lost or stolen packages once the carrier has delivered them to the specified shipping address. If your package is lost or stolen, please reach out to the carrier with your tracking number for assistance.

If your tracking indicates that your order was delivered but you haven’t received it, please get in touch with us at jakeburge@biikthelabel.com, and we’ll do our best to assist you in resolving the issue.

While we make every effort to ensure timely delivery, please note that shipping times are estimates and can be affected by weather, holidays, and other factors beyond our control. If there’s a delay in your delivery, we’ll keep you updated, and we appreciate your patience.